SEEKIN

Customer Service Representative

Yerevan, Armenia
Դ100,000 - Դ199,000 / Per Month Expires in 9 months

JOB DETAIL

COMPANY DESCRIPTION

SEEKIN.am, a platform to seek your dream job in Armenia, is looking for a full-time Customer Service Representative to join the team.

 

JOB DESCRIPTION

  • Managing incoming phone calls & providing customer support service
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods & tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Take the extra mile to engage customers

 

QUALIFICATIONS

  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Self motivating and hard working
  • Professional communication & presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong team oriented attitude

 

COMPENSATION & BENEFITS

  • Career growth
  • Bonus structure according to performance
Yerevan, Armenia

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