Misha Service LLC is an appliance repair company based in Fort Worth, Texas. We work with home warranty companies and appliance factories that provide us with daily work orders.

We are looking for an experienced, responsible, and independent Parts / Warranty Coordinator. This is not an entry-level position. Mistakes in this role can cost the company money, delay repairs, and affect our reputation.

Position Details:
Remote position
Full-time remote contractor position
Must be available during CST working hours
Salary is paid on a monthly basis

Schedule:
Monday–Friday: 8:00 AM – 4:00 PM CST
Saturday: 10:00 AM – 2:00 PM CST

Requirements:
Proven experience with parts ordering, warranty claims, insurance, or home warranty companies
Experience communicating with U.S. customers, technicians, and vendors
Excellent English — C1 level or higher
Clear, professional, easy-to-understand voice
Strong attention to detail
Ability to work independently without constant supervision
Ability to follow through and not forget open jobs
Fast response time, reliability, multitasking, and problem-solving skills
Ability to work under pressure and take responsibility for results

Main Responsibilities:
Order correct appliance parts
Track parts, approvals, authorizations, and open warranty jobs
Communicate with home warranty companies and insurance companies
Push approvals and follow up until the job is completed
Coordinate with technicians and management
Make sure jobs are not forgotten or delayed
Keep accurate records and update job statuses
Review job notes, parts information, model numbers, and warranty requirements
Solve problems independently and escalate only when needed

Software Knowledge:
Experience with Dispatch.me, Gmail, Google Sheets, Zoom, CRM systems, parts websites, and home warranty portals is a plus.

Important:
We are looking for someone who can think independently, stay organized, and take ownership of the work. This position requires accuracy, responsibility, and strong follow-through. We do not want someone who needs constant reminders or babysitting.

We Offer:
Performance-based bonuses
Career growth and professional development opportunities
Paid time off, including vacation days, sick leave, and holidays